Courses / Guest-Ready English
Hotel and tourism
Guest-Ready English
20 lessons · CEFR A2 · hotel, guesthouse and tourism staff
Four modules follow a real shift, from clocking in to saying goodbye.
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At a glance
LevelCEFR A2
Lessons20, in four modules
A lesson takesAbout 20 minutes
Most people finish in5 to 7 weeks
Built forHotel and tourism staff
Who this is for
You work front of house, or you are training to. Receptionists, porters, concierges, guesthouse owners, tour desk staff, restaurant hosts.
You can already handle simple English, but you get stuck when a guest asks something you were not expecting.
What you will be able to do
- Check a guest in and explain the process
- Ask someone to repeat themselves without embarrassment
- Describe what is in the room and what breakfast includes
- Give directions and recommend somewhere to visit
- Listen to a complaint and respond to it
- Answer questions about wheelchair access
- Follow an emergency procedure and settle a bill at checkout
The four modules
Module 1
Taking the desk
Module 2
The room and the stay
Module 3
Helping guests explore
Module 4
When things go wrong
How long it takes
About twenty minutes a lesson. Most learners finish in five to seven weeks doing three or four lessons a week.
Other courses
Working on a ward instead? Ward-Ready English covers the same ground for nurses and healthcare assistants.